Privacy Policy M8BET — Your Data, Our Responsibility

M8BET operates with the belief that privacy is not merely a legal obligation — it is a fundamental right of every user that must be respected. This Privacy Policy is written in plain language because we believe you deserve to know exactly what happens with your personal information.

As an online gaming platform operating for the Malaysian market, m8bet adheres to strict data protection standards. Every decision related to data collection and processing is made with our members' best interests as the top priority.

This document applies to all information collected through the m8bet.ml website, the M8BET mobile app, and any direct communications between you and our team. If you have any questions after reading this policy, our support team is ready to help.

M8BET only collects information that is strictly necessary to provide a safe and quality service. The following are the categories of data we collect:

We never collect sensitive information such as biometric data, health information, or the content of your personal communications unless you voluntarily provide it to our support team in the context of resolving a specific issue.

Every piece of information we collect has a clear and legitimate purpose. m8bet does not use your data for purposes unrelated to the services we provide. The following are the primary purposes of data processing:

• Account management — securely creating, verifying, and maintaining your member account
• Transaction processing — ensuring deposits and withdrawals are processed accurately and promptly
• Identity verification (KYC) — complying with age verification and anti-money laundering requirements
• Platform security — detecting and preventing fraudulent activity, hacking, or system abuse
• Customer support — enabling our team to assist you more effectively when issues arise
• Service improvement — analysing usage patterns in aggregate to enhance the platform experience
• Marketing communications — sending promotional information and exclusive offers, subject to your subscription preferences

M8BET will not process your data for automated decision-making purposes that have a material impact on you without appropriate human review.

M8BET does not sell, rent, or trade your personal information to any third party for their own marketing purposes. This is a commitment we uphold without exception.

There are limited circumstances in which m8bet may share your information with other parties:

• Trusted service providers — payment processors, cloud infrastructure providers, and KYC service providers working on behalf of m8bet under strict confidentiality agreements
• Legal requirements — when required by court order, law enforcement agencies, or a legitimate regulatory authority
• Fraud prevention — sharing necessary information with industry partners to detect and prevent fraudulent activity across platforms
• Business transfers — in the event of a merger, acquisition, or sale of company assets, where you will be notified in advance

Every third party we work with is required to comply with data protection standards equivalent to m8bet's own privacy policy. We monitor their compliance regularly to ensure your data remains protected at all times.

Data security is not an add-on feature at M8BET — it is the foundation of how our platform has been built and operated from day one. We continuously invest in security infrastructure to keep your information safe.

• 256-bit SSL Encryption protecting all data in transit between your device and m8bet's servers
• Hashed password storage using strong hashing algorithms — even m8bet staff cannot view your password
• Two-factor authentication (2FA) available for all accounts as an additional layer of protection
• 24/7 Monitoring by intrusion detection systems that monitor for unusual activity in real time
• Restricted data access — only staff who genuinely require access to specific data are permitted to do so, based on a need-to-know principle
• Regular security audits by independent third parties to identify and address any vulnerabilities

While no system can be guaranteed 100% threat-free, m8bet is committed to responding swiftly and transparently should any security incident involving member data occur.

M8BET uses cookies and similar tracking technologies to enhance your browsing experience on our platform. The following are the types of cookies we use:

• Essential cookies — required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance cookies — collecting anonymised information about how you use the platform to help us improve the user experience
• Functional cookies — remembering your preferences such as display settings and personal preferences for future sessions
• Analytics cookies — helping us understand platform traffic and usage patterns in aggregate without identifying individuals

You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the M8BET platform. The M8BET mobile app uses device identifiers similar to cookies for the same purposes.

M8BET fully recognises and respects your privacy rights. As a member, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the m8bet support team through official channels. We will process your request within 30 working days from the date of receipt.

M8BET retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. The following are our data retention guidelines:

• Active account data — retained for the duration your account is active and for the required period following account closure
• Financial transaction records — retained for a minimum of 7 years in accordance with financial compliance and anti-money laundering requirements
• Security Log — retained for 12 months for the purpose of security incident investigation if required
• KYC Documents — retained for the period stipulated by the relevant regulatory authority
• Customer support communications — retained for 3 years for service reference and improvement purposes

When data is no longer needed and there is no legal obligation to retain it, M8BET will delete or anonymise that information in a secure and irreversible manner.

M8BET may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. Each new version will be displayed on this page along with the latest update date.

For material changes — those that significantly alter how we process your data — we will provide clearer notice through:

• In-account notification the next time you log in
• Email to the address registered to your account
• A prominent notice on the platform's home page for a specified period

Your continued use of the m8bet platform after any amendments take effect will be deemed as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding how M8BET handles your personal data, we encourage you to contact us directly. Our dedicated privacy team will treat every inquiry seriously and respond within a reasonable timeframe.